An HOA mobile app can be very beneficial to a community. It comes with numerous features, all designed to make association living and operations simpler. Yet, a mobile app also comes with its fair share of costs, deciding for boards a difficult one.
The Benefits of an HOA Mobile App
It takes a lot to run a homeowners association. Board members must juggle a multitude of tasks, including rule enforcement, dues collection, and maintenance.
In the past, a majority of these tasks were accomplished using manual methods. With the advancement of technology, associations can now rely on software and applications to streamline operations. While a browser-based online portal is enough for most communities, some take things a step further by going mobile.
Here are the benefits of having an HOA mobile app.
1. Convenience for Homeowners
Having an HOA app makes it easier for homeowners to pay their dues, submit maintenance requests, and review governing documents right from their phones. This reduces the need for paper forms, phone calls, or office visits.
Homeowners can also access these features while on the go. These days, most people prefer to use their phones over their laptops or desktops. In fact, according to research done in 2024, 91% of Americans own a smartphone.
With the prevalence of smartphones, a mobile app for the community makes a lot of sense, especially if the demographic skews younger.
2. Faster Communication
Mobile apps allow for faster communication, with push notifications and in-app alerts. Homeowners can stay up-to-date on community affairs and announcements in real time. This can improve transparency and reduce missed messages.
3. Centralized Information
An HOA mobile app centralizes all information in one place. Homeowners can access the association’s governing documents, financial records, and other data right on their phones. They won’t have to dig through emails or websites, trying to navigate everything.
4. Streamlined Maintenance Requests
Residents can report maintenance issues and upload photos straight from their phones. If they pass through a burst pipe or malfunctioning sprinkler, for instance, they can simply snap a picture and attach it to a maintenance request.
Additionally, residents can track the status of repairs through the app. They won’t have to keep logging into the community website or contacting the board for updates. This can also help boards and managers prioritize and document requests.
5. Improved Engagement
Associations can configure their mobile apps and add engagement features. These include polls, surveys, discussion forums, and even event RSVPs. All of this can make it easier for residents to participate in HOA matters.
6. Payment Options
Many homeowners miss paying their dues due to logistical or scheduling issues. With a mobile app, they can pay their dues right from their smartphones.
A lot of mobile apps even connect directly to payment options such as online banking, credit cards, and cash apps. To ensure they never miss a deadline, owners can even set up auto-pay.
The Drawbacks of an HOA Mobile App
As with anything else, mobile apps also come with their pitfalls, but associations can avoid most of these with careful planning and internal controls. Here are the potential drawbacks of having an HOA mobile app.
1. Added Costs
Board members can choose from subscription-based providers or have a custom app built for their association. These options can be costly. Smaller communities, in particular, may find that the cost outweighs the benefits, especially if they are on a tight budget.
Fortunately, some HOA management companies offer mobile functionalities as part of their package. It depends on the company, and it may come with added fees, so boards should ask their management for clarification.
2. Technology Barriers
Not all homeowners are tech-savvy. Some may resist using the app or may not even own a smartphone. This is normal, and the HOA can solve this by providing training sessions on how to use the app. There might be a learning curve, so it is important to adjust accordingly at the beginning stages.
Of course, boards should also consider the demographics of their community. If the association primarily consists of older residents, it might not make sense to invest in an HOA mobile app. The HOA board can consider offering alternative methods or skipping an app altogether.
3. Security Concerns
Storing personal data and payment information can introduce security risks. The HOA must ensure the app complies with data protection standards. It is also important for the HOA to educate residents on how to keep their accounts safe.
4. Limited Adoption
Even if the app is well-designed, some residents may still choose to ignore it. If the board doesn’t encourage widespread use, the app won’t be effective.
The way to resolve this is to schedule orientations or training sessions, particularly for elderly residents or those who aren’t tech-savvy. Board members can also launch informative campaigns to speed up adoption.
Alternatives to an HOA Mobile App
Mobile applications are great for on-the-go use and real-time action, but they’re not for everyone. Not all communities necessarily need to invest in a mobile app. Other alternatives can work just as well.
- Website. A website is accessible on any device and is good for basic communication. It’s also cheaper and easier to maintain, but it’s less interactive. Push notifications also require add-ons.
- Online Portal. A portal is a resident-facing platform that centralizes many features, including record access and dues payments. Many management companies also offer it with full-service solutions.
- Email Newsletters. Almost everyone has email, so it’s easy to get everyone to use it. Cost is also lower compared to custom apps or portals, but messages can get lost or missed.
The Choice is Yours
An HOA mobile app clearly has its upsides and downsides, but no one can make this decision but the HOA board. It ultimately depends on the circumstances and budget of the association. Still, even without a mobile app, communities can run smoothly using alternatives.
Preferred Association Management Company offers exceptional HOA management services to communities in Central Texas. Call us today at 512-918-8100 or contact us online to learn more!
RELATED ARTICLES:
